Information we collect
We collect information you choose to provide through SYVR Studios websites and products. Depending on the form or service, that may include:
- Your name, email address, phone number, and the message you send us.
- Account information and support history for a SYVR product you use.
- Your SMS consent choice, the disclosure you agreed to, the source page, and the time of consent.
Our hosting and delivery providers may also process basic technical records such as IP addresses, request times, browser details, and security logs when you visit the site or submit a form.
How we use information
We use personal information to operate SYVR Studios services, respond to messages, provide support, secure accounts, send requested verification codes, and deliver account or service notices you agreed to receive.
We do not use transactional SMS consent as permission to send unrelated marketing messages.
SMS privacy
SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Service providers may process phone numbers and messaging data only as needed to operate services for SYVR Studios, such as delivering a message, protecting the service, or handling a consent submission. They may not use that information for their own marketing.
Service providers
We use companies that provide hosting, form delivery, email, security, and messaging infrastructure. We give them only the information needed to perform those services, and they process it under their own contracts and privacy obligations.
Retention
We keep personal information only as long as needed for the purpose it was collected, to maintain consent and opt-out records, to meet legal obligations, or to resolve disputes. Retention periods vary by service and record type.
Security
We use reasonable administrative and technical safeguards intended to protect personal information. No online system can guarantee absolute security, so please do not send passwords, payment card numbers, or other sensitive credentials through a general contact form.
Your choices
You can reply STOP to a SYVR Studios text message to opt out. Reply HELP for help. You may also email info@syvr.dev to ask about, correct, or request deletion of information you provided, subject to records we must keep for legal or security reasons.
Children
SYVR Studios services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review and remove it.
Policy changes
We may update this policy when our services or data practices change. The date at the top shows the latest revision.
Contact
Privacy questions can be sent to info@syvr.dev.